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Robert Duprey's Articles

  • Restaurant Training - Selecting Your Restaurant Cast
    The hospitality business is like show business.

    When you are casting, it is important to place people in suitable roles. The costs involved with hiring an individual should be a strong deterrent to rushing into decisions you may regret in 1 weeks time. Remember, once the casting decision has been made, your entire production's reviews are going to depend on the various people you've chosen for the performance.

    Don't be fooled by first appearances and beware of being ove...
  • Waiter Training - Rehearsing For The Restaurant Performance
    However sophisticated your training may be, its merits will soon be lost without effective and consistent reinforcement.

    One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback.

    Typically held just prior to a shift, the meetings are essential for improving customer care and boosting average spend as they present an o...
  • Restaurant Training - This Is Show Business
    In today's increasingly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate staff who are responsible for creating a "magical" experience which exceeds your guest's expectations?
    Some answers may be found by looking to successful companies that are consistently achieving these goals.

    William Shakespeare wrote, 'All the world's a stage, and all the men and women merely pl...

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